Monday, March 9, the Internal Revenue Service, Des Moines Taxpayer
Assistance Center will offer appointments to better assist taxpayers and
more effectively utilize the expertise of TAC employees. More than 60
IRS TACs across the nation will participate in a service delivery test
by offering free taxpayer appointments this tax filing season.
to this test, the TACs only operated based on a first-come,
first-served business model. Taxpayers had no guarantee of assistance
when making the trip to the TAC and waiting in line for help. During the
test, taxpayers can get face-to-face tax assistance at a designated
time, increasing the likelihood that their tax issues will be resolved.
More information is available on the IRS fact sheet. Those with questions can contact Kyle Hrastich, Senior Stakeholder Liaison, at firstname.lastname@example.org.